FAQs for Donors
Q: How do I donate?
A: Go to the home page and choose a category you’re interested in, or click the All Participants category for an alphabetical list of nonprofits you can support in the North Valley Week of Giving! We have a how-to document to help, and you can always email us at email@example.com
Q: What form of donations are accepted?
A: Donations for Week of Giving can only be accepted as online credit card transactions. To find the fund you would like to make a donation to, go to the home page and search, select a category, or select “All Participants” to see every organization that is participating in the North Valley Week of Giving.
Q: Is there a minimum donation?
A: Yes, there is a $5 minimum. We want to give you the opportunity to give whatever you feel is appropriate, so we set the minimum as low as we could!
Q: Will my payment be tax-deductible?
A: Yes! A tax receipt will be emailed to you as soon as you give. If you do not receive the receipt within a few minutes, you may want to check your spam folder. If there is any trouble, email firstname.lastname@example.org and NVCF staff can provide the receipt.
FAQs for Participants
Q: So, what do I do?
A: Sign up here! The next step is to let your donors know that you are participating and educate them on how to participate and support your campaign (you can use the Marketing Toolkit to plan out your campaign). Then during the North Valley Week of Giving (Nov. 26 – Dec 3.) share your campaign on your social media accounts and tell your story to your audience as a way to encourage them to support your campaign. We will be promoting the overall event, so you are free to just tell your story and drive your donors to your donation page.
Q: I am a nonprofit that does not have a fund at NVCF. How and when will I get the money I raise?
A: All monies raised during the North Valley Week of Giving will be disbursed within one month of the end of the event.
Q: What if I want to keep accepting donations online after the Week of Giving is over?
A: Once the North Valley Week of Giving has concluded at 4 p.m. on December 3rd, we can no longer accept donations for any of our nonprofit participants.
If you would like to retain our year-round online donation services, you are always welcome to meet with our staff about setting up a fund here at the North Valley Community Foundation. Start the process by visiting www.nvcf.org/appointment.
Q: Is there a registration fee?
A: No! Our goal for the North Valley Week of Giving is to build capacity for the local nonprofit community, so we do not want to put up any barriers for participation.
Q: What is the transaction fee?
A: Gifts will be charged a 2.5% administrative fee by NVCF, plus a variable merchant account fee of approximately 2.5% by Stripe, our credit card processor. Stripe’s fee may vary slightly depending on the type of credit card used by the donor (Visa, MasterCard, Discover, etc.).
Q: Will donors get a tax receipt? If so, how?
A: A tax receipt will be emailed to every donor as soon as they give. If the donor does not receive their receipt within a few minutes, they may want to check their spam folder. If there is any trouble, email email@example.com and NVCF staff can provide the receipt.
Q: Can I access my list of donors after the Week of Giving is over?
A: Yes! Donor lists will be available to all participants after the North Valley Week of Giving has concluded. Lists will be sent out to the primary contact for each group after the conclusion of the North Valley Week of Giving.
Q: Will I be able to see how much we have raised so far during the North Valley Week of Giving? How often will the information be updated? (Still being decided)
A: Yes! The primary contact will set up a username and password and will be able to view daily receipts by 4 p.m. each day.